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How collaborating with patients improves hospital care
Dr Louise Locock, Nuffield Department of Primary Care Health Sciences, University of Oxford

A new project where patients and NHS staff work together to improve services shows that even small changes can have a big impact on the quality of care.

Patients at the Royal Berkshire and Royal Brompton and Harefield hospitals took part in a project to improve care, designed by academics from Oxford University's health experience research group where Dr Louise Locock and colleagues study patients' experience of illness. Working with Professor Glenn Robert at King's College London, who had developed a new approach to help the NHS make better use of patient narratives and involve patients in change, the Oxford academics compiled short videos about patients' experiences of intensive care and lung cancer services to trigger discussion and co-design between staff and patients.

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