Effectiveness of conversational agents (virtual assistants) in healthcare: protocol for a systematic review
DE COCK C., Milne-Ives M., VAN VELTHOVEN M., Alturkistani A., LAM C., MEINERT E.
Conversational agents have evolved in recent decades to become multimodal, multifunctional platforms that have the potential to automate a diverse range of health-related activities, supporting the general public, patients and physicians. Multiple studies have reported the development of these agents and recent systematic reviews have described the scope of use of conversational agents in healthcare. However, there is little focus on the effectiveness of these systems, thus the viability and applicability of these systems is unclear.