Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries

Stokoe E., Sikveland RO., Albert S., Hamann M., Housley W.

DOI

10.1177/1461445619887537

Type

Journal article

Publication Date

2020-01-01T00:00:00+00:00

Volume

22

Pages

87 - 109

Total pages

22

Keywords

Conversation analysis, conversational agents, mystery shoppers, requests, service encounters, simulated clients, veterinarian practice

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