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Adressing the micro, meso and macro-level challenges of a radical new service model

This project will address the technological tools that GP surgeries use to interact with patients; the organisational and wider infrastructure changes that might be required to scale up and deliver better remote care; and what insights can be gleaned from this time of crisis that will help build a more resilient NHS. It consists of a mixed methods study with four work packages including RECAP early warning tool and four discrete case studies in primary care sites and policy impact.

Project lead: Professor Trish Greenhalgh

Research Group: IRIHS

Funding: Economic and Social Research Council

Full details