How to get care from your GP practice
This visual guide explains how to access care at a GP practice that uses a triage system. It has been co-designed with NHS clinicians and patients as part of the wider ModCons project to make booking appointments simple and easy to understand. The guide can be downloaded and adapted for any practice or the web version can be shared online, added to practice websites, or used directly with patients.
For GP Practices - How can you adapt this resource for your GP practice
This visual resource is designed to help patients understand and navigate your practice's appointment and triage system. This resource can be downloaded and adapted by and GP practice in the UK, for example by:
Adding practice-specific details
Using terminology familiar to your patients
Please keep the graphics unchanged and the text simple and accessible. The resource is screen-reader friendly and currently translated into Arabic and Portuguese. It can be uploaded to your website or shared with patients via a direct link.
For example, you can see how Bridgewater Surgeries has adapted this guide to make it easier for their patients to navigate appointments.
For Patients - How to Get Care from Your GP Practice
You can use this guide to:
Learn how to best book an appointment
Understand how the triage system works
Find information in your preferred language (currently available in Arabic and Portuguese)
You can view it online or your practice may upload it to their website.
Find out more about what we do
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Navigating GP access and triage: Resources to support patients
For patients, understanding how decisions are made about the format, urgency and staffing of the care they receive in their GP practice can feel complicated. By examining everyday interactions, our ModCons study has shed light on how decisions are made in general practice - and created a visual guide to help patients understand how to book an appointment and get the right kind of care from their GP practice.
Team members:
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Natassia Brenman
Senior Qualitative Researcher
The resource has been co-designed with NHS clinicians and patients as part of the ModCons study. It has been developed with support from NHS England out of a collaboration between the University of Oxford, the University of Manchester, Queen Mary University London, Bridgewater Surgeries and Eynsham Medical Group, with Design Science.
