Organisational innovation in health services: Lessons from the NHS treatment centres
Gabbay J., le May A., Pope C., Robert G., Bate P., Elston MA.
© The Policy Press 2011. All rights reserved. Amid a welter of simultaneous policy initiatives, treatment centres were a top-down NHS innovation that became subverted into a multiplicity of solutions to different local problems. This highly readable account of how and why they evolved with completely unforeseen results reveals clear, practical lessons based on case study research involving over 200 interviews. Policy makers, managers and clinicians undertaking any organisational innovation cannot afford to ignore these findings.