Cookies on this website
We use cookies to ensure that we give you the best experience on our website. If you click 'Continue' we'll assume that you are happy to receive all cookies and you won't see this message again. Click 'Find out more' for information on how to change your cookie settings.

How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

Journal article

Locock L. et al, (2020), Journal of Health Services Research and Policy, 25, 151 - 161

'Team capital’ in quality improvement teams: findings from an ethnographic study of front-line quality improvement in the NHS

Journal article

Montgomery C. et al, (2020), BMJ Open Quality, 9, e000948 - e000948

Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

Journal article

Locock L. et al, (2020), Health Services and Delivery Research, 8, 1 - 170

Wild data: how front-line hospital staff make sense of patients’ experiences

Journal article

Montgomery CM. et al, (2020), Sociology of Health and Illness

Household decision-making for everyday travel: a case study of walking and cycling in Lancaster (UK)

Journal article

Pooley CG. et al, (2011), JOURNAL OF TRANSPORT GEOGRAPHY, 19, 1601 - 1607