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Publications

Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study

van Dael J. et al, (2022), Journal of the Royal Society of Medicine, 014107682210982 - 014107682210982

Patient–clinician communication research for 21st century health care

van Dael J. et al, (2022), British Journal of General Practice, 72, 52 - 53

Addressing racial and ethnic inequities in data-driven health technologies

O'Brien N. et al, (2022)

Getting the whole story: Integrating patient complaints and staff reports of unsafe care

Van Dael J. et al, (2022), Journal of Health Services Research & Policy, 27, 41 - 49

Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic

Neves AL. et al, (2021), Journal of Telemedicine and Telecare, 1357633X2110662 - 1357633X2110662

Public perceptions on data sharing: key insights from the UK and the USA

Ghafur S. et al, (2020), The Lancet Digital Health, 2, e444 - e446

Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights

van Dael J. et al, (2020), BMJ Quality & Safety, 29, 684 - 695