Office Reshuffle FAQs
What should I do with my empty crate?
- The Gibson Building – please stack them in one area of the common room, so that the meeting rooms can get back to normal
- RPC – please stack them in the atrium (where CTU crates are at the moment.)
We need to have them all emptied and gathered for collection by end of Friday 12 April.
My monitor is blank/my PC won't switch on
Please check that your cables are connected correctly.
Further support on fixing issues with your monitor can be found here: https://help.it.ox.ac.uk/helpcentre/troubleshooting/monitors/index
Otherwise, please contact Russell Dean for support.
How do I do a DSE assessment?
Given the large amount of assessments needed following the move, each member of staff moving will be emailed asking them to conduct an online Display Screen Equipment (DSE) assessment.
There is likely to be a delay in sending these emails.
My phone says "Enter terminal number", what should I do?
- 1. Hold the 289 keys down at the same time.
- 2.The phone will then ask for a reset password.
- 3. You will be prompted to enter a Factory Reset PIN. Enter 124816 then hit OK. The phone will take a couple of minutes to reset, and will prompt you for the terminal number when it's rebooted.
Phone guides can be found on the IT Services Portal: http://help.it.ox.ac.uk/chorus/
To find out what accounts and passwords you should use, visit: https://help.it.ox.ac.uk/node/14665/index
If you have any questions about using your phone please contact your local ITSS team in the first instance, otherwise contact the central Service Desk via help@it.ox.ac.uk or (01865 6)12345.
I can't get any network connection
This is likely to be a cabling issue.
Please check that your ethernet cable is connected into the back of the PC and the network port is connected to the floor.
You may need to try a different network port on the floor, if there is another one available.
For further support fixing cable issues, check: https://help.it.ox.ac.uk/helpcentre/troubleshooting/intro/index
Otherwise, please contact Russell Dean for support.
How do I print to my nearest printer?
You can retrieve your printing from any printer in the department using your ID card.
For more information on networked printers, visit: https://www.phc.ox.ac.uk/intranet/it-support/installing-a-network-printer-on-a-pc
Where are the toilets and shower facilities?
There are toilets on each floor of RPC and one shower in the disabled toilet. Lockers are available in the east stairwell for towels etc.
There are toilets in the Gibson at the far end of the building with a shower.