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This is likely to be a cabling issue.

Please check that your ethernet cable is connected into the back of the PC and the network port is connected to the floor.

You may need to try a different network port on the floor, if there is another one available. 

For further support fixing cable issues, check: https://help.it.ox.ac.uk/helpcentre/troubleshooting/intro/index

Otherwise, please contact Russell Dean for support.