Jackie co-leads the Technological Innovation and Digital Health module.

Jackie is an interdisciplinary social scientist who utilises qualitative and ethnographic approaches to study healthcare, drawing on theory from medical sociology, organisational theory, and science and technology studies.

She is interested in the organisation and delivery of healthcare and how this shapes the experiences of those working in and receiving care. Her current work involves the sociological study of technologies in healthcare, with a focus on how technological innovations reconfigure patienthood and caring practices. 

Jackie joined the department in 2022 to conduct the ethnographic work in the Together-2 study, a mixed-methods evaluation of video and hybrid group consultations in general practice (NIHR-funded), with collaborators from the Universities of York and Exeter (2022-2024). She is also involved in DECIDE, a new centre focused on rapid evaluation of technology-enabled remote monitoring.

Jackie is a Fellow of the Higher Education Academy and has taught and supervised at postgraduate level, on topics related to social theory, patient knowledge and the politics of evidence, sociotechnical innovation, and critical data studies. She also co-leads the department's Social Theory Group.

Prior to joining Oxford, she held several research and teaching positions at Imperial College London and the London School of Economics and Political Science (LSE). Jackie completed her PhD in 2021 at Imperial College (in collaboration with LSE), in which she examined complaints and their handling in the NHS.