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Lucas Seuren


Health Services Researcher

My work focuses on understanding how doctors and patients communicate during consultations, and how these communication strategies influence quality of care.

Currently, my research is aimed at what are called remote consultations: those are consultations that are conducted through an online medium such as Skype or FaceTime. The goal is to determine whether these consultations are beneficial and can complement face-to-face consultations.

The area that I am particularly interested is how the medium affects the conversation: for example, how do doctor and patient collaboratively resolve problems with the technology itself, such as bad connections. But also how they adapt gestures and other non-verbal forms of communication.

Key publications