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Lucy Moore

B.Ed (Hons), MSc, PhD

Health Services Researcher

I joined the department in 2019 with a background in health services research. I am currently working on two research studies. The first study is The Remote by Default: The New Normal (RBD2) study funded by The National Institute of Health Research (NIHR). The aim of this study is to inform a more fit-for-purpose remote-by-default model supporting 11 general practices as researchers in residence,  across 3 nations over a two year period. I am working with two practices in Wales and leading the cross cutting theme on quality and safety of care and long term condition management.

My second research project is 'Virtual Presence': a qualitative study between the cultural dialectic between loneliness and technology. This research is funded by The Norwegian Research Council and our aim is to explore the reciprocal ways in which understandings of loneliness shape technologies, whilst technologies also affect societies understandings of loneliness. Our methods include interviews and textual analysis to explore loneliness and technological solutions from the perspective of policy makers, professionals, producers and users in the UK and Norway. Our analysis draws on philosophical debates on 'presence' and discourse theory to capture and rethink fundamental assumptions about loneliness and technologies.

I previously researched the spread and scale up of video-consulting in the UK NHS during the Covid-19 pandemic and supported a study on the James Lind Alliance (JLA) Priority Setting Partnerships (PSPs) to describe the nature of information published and describe the characteristics of PSPs and their top 10 research priorities. In addition I supported a qualitative study of the psychological impact of visual impairment: understanding the strengths and difficulties in coping with vision loss.

My PhD, completed in 2012 at the University of Exeter Medical School, was an ethnographic study of the self-management of heart disease for older adults living in three contrasting practice areas in Southern England. Throughout my career I have lived abroad for short periods and worked in America, Canada and Norway. I also have a background in theatre arts, vocal coaching and teaching Speech and Drama in inner London Schools. I have also worked clinically and managerially in the UK and Boston, USA.

As a postdoctoral researcher I supported a systematic review of heart failure self-care interventions at The University of Alberta, Canada and I collaborated on a research study of person-centred care with colleagues at The University of Gothenburg Centre for Person-Centred Care (GPCC) in Sweden.

I am interested in the delivery of healthcare services and the management of health and illness, particularly from the perspective of patients living in practice areas with high levels of deprivation and rural isolation. The rollout of technologies and remote consultations during the pandemic have increased my interest in how this may help to address inequalities of access, improve health outcomes and support self-management strategies.