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Lucy Moore

B.Ed (Hons), MSc, PhD


Health Services Researcher

I joined the department in 2019 with a background in health services research. I am currently working on two research studies; The Remote by Default: The New Normal (RBD2) study funded by The National Institute of Health Research (NIHR). The aim of this study is to inform a more fit-for-purpose remote-by-default model supporting 11 general practices as researchers in residence,  across 3 nations over a two year period. I am working with two practices in Wales and leading the cross cutting theme on quality and safety of care and long term condition management.

My second research project is a mixed method study to explore how occupational self-efficacy and job discrepancy affect social prescribing link workers’ experiences of and intention to leave their role and what can be done to support their retention. I am leading on data collection and analysis of the qualitative component of this study, employing interviews using photo elicitation to explore social prescribing link worker's experiences of their role.

I previously worked on several projects; 'Virtual Presence': a qualitative study between the cultural dialectic between loneliness and technology, funded by The Norwegian Research Council, a mixed method study on the spread and scale up of video-consulting in the UK NHS during the Covid-19 pandemic and a study on the James Lind Alliance (JLA) Priority Setting Partnerships (PSPs) to describe the nature of information published and describe the characteristics of PSPs and their top 10 research priorities. In addition I supported a qualitative study of the psychological impact of visual impairment: understanding the strengths and difficulties in coping with vision loss.

My PhD, completed in 2012 at the University of Exeter Medical School, was an ethnographic study of the self-management of heart disease for older adults living in three contrasting practice areas in Southern England. Throughout my career I have lived abroad for short periods and worked in America, Canada and Norway. I also have a background in theatre arts, vocal coaching and teaching Speech and Drama in inner London Schools. I have also worked clinically and managerially in the UK and Boston, USA.

As a postdoctoral researcher I supported a systematic review of heart failure self-care interventions at The University of Alberta, Canada and I collaborated on a research study of person-centred care with colleagues at The University of Gothenburg Centre for Person-Centred Care (GPCC) in Sweden.

I am interested in the delivery of healthcare services and the management of health and illness, particularly from the perspective of patients living in practice areas with high levels of deprivation and rural isolation. The rollout of technologies and remote consultations during the pandemic have increased my interest in how this may help or hinder access, health outcomes and self-management strategies.

Recent publications

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