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Lucy Moore

B.Ed (Hons), MSc, PhD

Health Services Researcher

I joined the department in 2019 with a background in health services research. I am currently working on two research studies on remote consulting during the Covid-19 pandemic. The first study is investigating the spread and scale of video consulting in the UK NHS, during and beyond the COVID-19 pandemic, funded by The Health Foundation. The second research project is The Remote by Default: The New Normal (RBD2) study funded by The National Institute of Health Research (NIHR). The aim of this study is to inform a more fit-for-purpose remote-by-default model supporting 11 general practices as researchers in residence,  across the 4 nations over a two year period. I am working with two practices in Wales and leading the cross cutting theme on quality and safety of care and long term condition management. In addition I am also supporting the secondary analysis of published data on The James Lind Alliance Priority Setting Partnerships (PSPs) and a further study on the psychological aspects of vision loss (PAVL) funded by the Oxford Health Services Research Committee (OHSRC).

My PhD, completed in 2012 at the University of Exeter Medical School, was an ethnographic study of the self-management of heart disease for older adults living in three contrasting practice areas in Southern England.

Throughout my career I have lived abroad for short periods and worked in America, Canada and Norway. I have a background in theatre arts, vocal coaching and teaching Speech and Drama in inner London Schools. I have also worked clinically and managerially in the UK and Boston, USA.

As a postdoctoral researcher I supported a systematic review of heart failure self-care interventions at The University of Alberta, Canada and I collaborated on a research study of person-centred care with colleagues at The University of Gothenburg Centre for Person-Centred Care (GPCC) in Sweden.

I am interested in the delivery of healthcare services and the management of health and illness, particularly from the perspective of patients living in practice areas with high levels of deprivation and rural isolation. The rollout of technologies and remote consultations during the pandemic have increased my interest in how this may help to address inequalities of access, improve health outcomes and support self-management strategies.