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Examining patient pathways and workforce implications of NHS 111 Online.

We have completed this study and the final report is being prepared for publication.

We continue to work on papers and other outputs from the study. We are very happy to present this work at seminars or meetings of researchers, health care professionals or patient and public engagement groups – please get in touch.

In July 2022 we co-presented a workshop (with researchers from the University of Sheffield) titled ‘Knowing what we know now, would you build NHS 111 online? An interactive workshop exploring findings from two NIHR studies that examined what people think about NHS 111 online and its impact on the wider health system’ at

Catherine presented the ‘The Remarkable invisibility of NHS 111 online’ at the BSA Medical Sociology Conference in Lancaster in September and the paper has now been published in the Sociology of Health and Illness. We also described issues encountered conducting this research in our paper ‘Infrastructure challenges to doing health research “where populations with the most disease live” in Covid times—a response to Rai et al’ published in BMC Medical Research Methodology.

We also presented the findings to the NHS Digital Urgent and Emergency Care Digital Team, the Digital First Primary Care Network at NHS England and NHS Improvement and to the Deep End patient and public network who supported the research, and at a seminar in Oxford for the Department of Primary Care Health Sciences. 

If you would like more details about this study please contact  


Oxford research team:

Further information:

Full project title: Ethnographic study of patient pathways and workforce implications of NHS 111 Online

Length of the project: September 2019 – August 2021


The study is funded by NIHR Health Services and Delivery Research Programme – grant number 127590.

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