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Video consulting in the NHS

Guidance and resources for NHS patients and clinicians to support online consultations

These accessible guides and resources are available to anyone considering using video technology as part of an NHS consultation. They are designed to be relevant to any technology or clinical setting.

The guides have been developed as a collaboration between Barts Health NHS Trust and Design Science with the IRIHS Group, led by Professor Trish Greenhalgh and Professor Sara Shaw.

Please feel free to reproduce any of the resources below - as they have been co-designed with clinicians, patients and the public and with input from NHS colleagues. All we ask is that you don’t change visuals or wording, and that you keep credits on any of the resources you use. You can make small adaptations, e.g. add your organisation logo.

If you need any further information, please contact charlotte.thompson-grant@phc.ox.ac.uk

In response to the COVID-19 pandemic, healthcare organisations rapidly introduced remote consulting in an effort to avoid face-to-face contact and control the spread of infection.

Patient FAQs
A4 PDF

Video consulting with your NHS

Translated resources

Further reading

Evidence based guidance for video consultations – supporting the response to COVID-19
Q (Health Foundation)
Guest blog by Sara Shaw, Associate Professor of Health & Social Policy

COVID-19: a remote assessment in primary care 
BMJ
Trisha Greenhalgh, Gerald Choon Huat Koh, Josip Car.

Funders

Contributors