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Contact information


francesca.dakin@phc.ox.ac.uk

Francesca H. Dakin

Researcher in Digital Health and Qualitative Researcher

Background

Francesca is a postdoctoral Qualitative Researcher (with IRIHS) and Researcher in Digital Health (with the ARC's Digital Health stream). She is currently working on:

  1. The provision of remote care to patients on the Special Allocation Scheme (SEARCH)
  2. The use of artificial intelligence in social care
  3. Virtual palliative care 

Francesca’s doctoral project (funded by NIHR SPCR) was an ethnographic case study of the digitalisation of UK general practice, which sought to understand how remote technologies changed the kinds of work performed by staff, patients, and teams, and how this was navigated at individual and organisational levels. Within this, she extended and developed cross-disciplinary theory, designed and implemented a new approach to PPIE, and made novel contributions to our understanding of how digitalisation affected patients and staff. She was supervised by Professor Trish Greenhalgh, Professor Ninna Meier, Dr Tanvi Rai, and Dr Sara Paparini.

Alongside her DPhil, Francesca worked on the Remote-by-Default 2 study (co-leading two workstreams focused on workforce and access/inequalities, and working closely with The Nuffield Trust), the SLIM-CARD project (conducting qualitative research integrated into an RCT on bariatric surgery outcomes), ModCons Goes Dutch (a digital triage knowledge exchange between the UK and the Netherlands) and as an independent consultant on digital health services. Prior to this, she was based at The Healthcare Improvement Studies (THIS) Institute at the University of Cambridge. There, her work contributed to a variety of healthcare improvement projects, with a particular focus on digital technologies and remote consulting. Francesca holds an MPhil in Social Anthropology from the University of Cambridge, and a First Class BA (Hons) in Archaeology and Anthropology from University College London. 

Interests: 

Digital health technologies; remote consulting; applied artificial intelligence; healthcare organisations; workforce; inequalities; patient access; digital triage; theory-building

Additional roles: 

EMCR committee member as Athena Swan Data Monitoring Lead

Guest lecturer on the Translational Health Sciences MSc 

Recent publications

More publications